Shipping policy

TOP Delivery FAQs – Australia

  • All orders are shipped from our Gold Coast warehouse
  • Orders are processed Monday-Friday 9am to 4pm (excluding major holidays)
  • Orders ship within 24 hours during weekdays.
  • All weekend orders are dispatched on Monday
  • All deliveries receive a confirmation email when placed, a second email when dispatched and a final email on to how to best track your package.
  • Provide us with your correct delivery address to ensure your parcel arrives safely. A late change in address may incur an additional fee.
  • Once orders have been despatched, we are unable to re-direct deliveries
  • Orders are subject to stock availability *See full details in terms and conditions

 

Delivery Times

DELIVERY LOCATION

ESTIMATED DELIVER TIME*

Melbourne, Sydney and Adelaide

1 – 4 Business Days

Gold Coast, Brisbane, Canberra, Geelong and Newcastle

2 – 5 Business Days

Perth, Hobert and Darwin

3 – 7 Business Days

Non Metro – VIC, NSW and SA

3 – 7 Business Days

Non Metro – WA, TAS and QLD

4 – 10 Business Days

Far North WA, Far North QLD and NT

7 – 14 Business Days

*Note: Delivery times are as provided by our carriers and are estimates only. Delays may occur during busy periods or factors outside the carriers control.

 

TOP Delivery FAQs – INTERNATIONAL

  • We use International Express Services for international deliveries
  • Allow approximately 5-10 working days from despatch
  • Additional shipping delays may occur during peak postal and customs times
  • Shipping costs are shown and indicated in shopping cart
  • The purchaser is responsible for loss or damage of their order in transit
  • International purchasers might have to pay a customs or import duty fee*. *See full details in terms and conditions

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